Change URL - CNAME - Prenly

1. To make a CNAME record of your selected subdomain to Prenly, you need to contact your web host.

2. You then need to tell the web host that you want to make a CNAME record from your selected subdomain to Prenly.

Activating a CNAME record usually takes 12-24 hours and does not usually involve any costs.

3. When a CNAME has been made by the web host, you contact Prenly's customer service (hello@prenly.com or tel. 031-388 47 40) with information about which subdomain you have chosen and which your main domain is.

4. Based on the above-mentioned example, it is enough that you tell us that you have made a CNAME on "epaper.example.com" and want to get this into your web app.

5. Prenly will notify you when your web app has been moved to your new URL.

NOTE! Please note that this must be a CNAME record. A standard REDIRECT will not work.

PS. What is a subdomain?

A subdomain is an extension of the parent domain. The most frequent subdomain today is "www". In the "www.example.com" URL, the "www" bit is the subdomain; "example.com" is the main domain. For many web hosts, it is the main domain that customers need to buy.

A subdomain usually does not cost anything extra, depending on which web host you have as a customer. Many of Prenly's customers have chosen to use the "epaper" subdomain for Prenly.

Create a CNAME record yourself

If you want to do this yourself through your web host, you usually follow these steps – but it may vary slightly depending on which web host you use.

Step-by-step: Create CNAME record

1. Log in to your web host's control panel (often called cPanel, DNS Editor, or similar).
2. Navigate to DNS settings or DNS zone editor for your domain.
3. Find a function to add a new record.
Fill in the information like this
- Type: CNAME
- Name / Host / Subdomain: ex epaper (if you use epaper.example.com)
(sometimes you write epaper.example.com, sometimes just epaper depending on the platform)
- Value / Target / Points to: name.prenly.com. (this value is the first URL you get from us, you can always ask support for it if you don't remember)
Note that the dot at the end is not always necessary, but some DNS systems require it
- TTL: Leave it at the default (e.g. 3600)
4. Click Save / Add Record / Update.

5. It may take up to 24 hours for the change to take effect globally (due to DNS caching), but it is often much faster.

You can test that it works via e.g.:
- https://dnschecker.org
- Or through the terminal with: nslookup epaper.example.com